Vertical lines in the video
Occasionally you may see vertical lines in your videos. These are caused by sun flare and are not uncommon to...
View ArticleThe lens bezel on my camera is loose.
It is normal to have some "looseness" in the rotation of the front bezel of our cameras, particularly when the...
View ArticleMy microSD card wil not format in the camera.
If you’re having issue formatting the microSD card in-camera on the ContourGPS, Contour+, or Contour ROAM the...
View ArticleWhat is file corruption? How do I prevent it?
File corruption is a problem that can affect some video files, making them unplayable. A video file that is c...
View ArticleWhy can't I sign in to Storyteller?
In order to sign in to your Contour account from either the website or from Storyteller, you will first need t...
View ArticleMP4 Update
In a recent firmware update for the ContourGPS and Contour+, we changed the default file format to .MP4. If y...
View ArticleWhy doesn't my computer recognize my camera?
There are a few different possible reasons that your computer can't see the camera. Most connection problems ...
View ArticleWhy can't I sign in to Storyteller?
Because we no longer host user videos on Contour.com, We have updated Storyteller so that it no longer has lo...
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